Get in Touch
We're Here to Help
We respond within 6 hours. For urgent help, try our 24/7 live chat.
Contact Information
hello@scanqueue.com.au
Most replies within 6 hours
Business Hours
Monday - Friday: 9:00 AM - 6:00 PM AEST
Saturday: 10:00 AM - 2:00 PM AEST
Sunday: Closed
Frequently Asked Questions
Quick answers to common questions
You can set up your digital queue in under 5 minutes. Just sign up, customize your settings, and you're ready to go! No technical expertise required.
No app installation required! Customers simply scan a QR code and join the queue through their browser. It works on any smartphone.
Yes! We provide free onboarding for all plans, plus video tutorials and comprehensive documentation. Our support team is also available to help.
Absolutely! There are no lock-in contracts. You can upgrade, downgrade, or cancel your subscription at any time from your dashboard.
Yes. We offer API access and webhooks for seamless integration. Enterprise customers get dedicated support for custom integrations.
We offer email support for all plans (6-hour response time), priority support for Pro customers, and dedicated account managers for Enterprise clients. Plus 24/7 live chat for urgent issues.